Comments on: Oh snap I blew my blog’s server UP

By: Kurt Avish

Kurt Avish — Sun, 20 Sep 2009 04:34:54 +0000

I had a real problem some time ago when I dunno what the hell I did and my whole wordpress installation was correupted. I tried uploading some wp core files i thought were bad and end up messing it all more. :S

I had backups only once a week at that time so I nearly lost about 1 week of the blog. From this time I set my backup to hourly.. Better using the server resource than getting pwn at the last time.

As for the server capacity, I am hosting at Doreo.com since May 2009 and till now I am very happy with their support and quick response whenever there is a problem. Yesterday I tried to get to another limit of my blog and succeed to reach the 9000 visits in one day I was only fearing if my account will not be down lol…but all went fine.. so backups and a good host is the key to keep it all alive

By: Extreme John@Blogging CEO

Extreme John@Blogging CEO — Tue, 15 Sep 2009 19:11:09 +0000

I learned the backup lesson a long time ago, still not the king at it but at least it gets backed up.

By: Will

Will — Mon, 14 Sep 2009 21:58:56 +0000

Thanks John! lol! Yes I learned the hard way a long time ago too. Now I have a system that prevents anything like that from ever happening.

I put the script code in the single file. It is not perfectly placed but will do for now. I am revamping the site with a new theme and custom files that will allow me to never have to hack the core files or the php files again. Then updating will be so much easier.

If you have a second could you try out the Tweet button to make sure it works as you think it should? Thanks!

By: Blogger Server

Blogger Server — Sun, 13 Sep 2009 16:03:55 +0000

I agree; that much traffic is a good problem to have. By making more money, you can afford more server.

As for customer service, a good experience is almost unexpected nowadays. It’s just a sign of the times.

By: John Sullivan

John Sullivan — Sun, 13 Sep 2009 03:21:46 +0000

@Will: http://help.tweetmeme.com/2009/04/06/tweetmeme-button/ you can use the script and just add it to your single.php
I ALWAYS make a copy of the file FIRST I cut and paste an email copy to MYSELF then
I make changes. and I always keep a FULL copy of my site on my HD so I can reup any files that get corrupted
I learned the hard way LOL

By: Microsoft Servers

Microsoft Servers — Sun, 13 Sep 2009 02:40:31 +0000

This reminds me of the horrible 30 tickets I exchanged with my previous hosting, Lunarpages. I moved to HostGator since then and pfftt, no more problems

By: Blown Away

Blown Away — Sat, 12 Sep 2009 22:11:14 +0000

We can’t just simply generalize that outsourced customer service in the Philippines is bad. India and China have larger outsourced US clients than the Philippines. India alone had the most high-end technical base clients dealing with computers and telecom. It’s just unfortunate that the issue wasn’t resolved right away and @Will had a pretty unlikely experience with customer service.

We all share the same sentiments and at some point, we can’t just point fingers to anyone. We must also do our part and cooperate. My blog is hosted in the US and the support is not outsourced in the Philippines but sometimes I find myself helpless, the chat service alone does not suffice whenever there are issues with uptime and connection errors.

None in the world of customer service will be ever perfect but it can be better unless companies outsourcing their businesses would focus on talent retention to prevent the skyrocketing attrition rates in the BPO industries.

By: Will

Will — Sat, 12 Sep 2009 21:58:23 +0000

Thanks John! I’ll look into a Twitter button and post back here so you can be the first to use it on my site. I have noticed that the Digg and Stumble buttons do not get used much anymore. Some of my posts used to get quite a few people clicking on those buttons and that brought in some new readers. As you can see from my most recent posts, the Digg and Stumble buttons are lonely these days. I wonder if the two sites themselves are being used less?

Anyway I do have a twitter account that I don’t use as much as I should. I’ll look for instructions on installing a Twitter button. Thanks for the suggestion!

By: Server Logs

Server Logs — Sat, 12 Sep 2009 18:18:57 +0000

Hmm, I’m actually only backing up my database at the moment (daily) – plus whatever backup the webhost might have, but I don’t think they care to help if I screw something up myself, they will probably only restore if the server crashes or they are to be blamed.

It’s pretty cool though that you have so much traffic that you crashed your webserver

By: Will

Will — Sat, 12 Sep 2009 17:30:24 +0000

There must be a real cost reason companies use Philippines tech support because it sure is not done from a quality support angle. I recently had to deal with Charter support which is in the Philippines. The first line support agent had absolutely no knowledge about anything and seemed to be reading her responses from a script. I think she typed in key words from my description of the problem and then her computer suggested possible solutions. What she was reading me often had nothing to do with what I was saying. Then I tried the tact of asking for a 2nd level tech support person. She said they had only one level. I then asked for a supervisor and got someone who spoke pretty much no English. Finally, in frustration, I made an appointment for a local repair person to come to the house, waiting 3 days without internet access. He easily fixed the issue and explained the weird coincidence of things causing it. He also could not believe that the phone support could not diagnose the issue. Phone support these days can be very frustrating.